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SHIPPING & RETURNS

Shipping & Return Policy

Welcome to Ava Tiny Studio (www.avatinystudio.com). By placing an order with us, you agree to the terms below. We are a sole trader business based in Australia, and our policy is aligned with the Australian Consumer Law (ACL).

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Shipping

  • All orders are shipped via Australia Post.

  • We currently ship within Australia only and do not offer international shipping at this time.

  • Orders are processed within 2–5 business days after payment is confirmed.

  • Customised orders require a minimum of 2 additional business days for production, on top of standard processing time.

  • Once shipped, delivery times depend on Australia Post and your location.

  • You will receive a tracking number once your order is dispatched.

  • Ava Tiny Studio is not responsible for delays caused by Australia Post or incorrect shipping details provided at checkout.
     

Order Cancellations

As our pieces — particularly customised orders — are made by hand by a sole maker, we are unable to accept cancellations once your order has been confirmed and production has begun.

If you need to make a change, please contact us as soon as possible and we will do our best to assist.

This does not affect your rights under the Australian Consumer Law if your item is faulty, damaged, or not as described.

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Returns & Refunds

Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

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Change of Mind

  • We do not offer refunds or exchanges for change of mind on standard items unless required by law.

  • Customised pieces cannot be returned or refunded for change of mind, as they are made specifically for you.
     

Faulty or Damaged Items

If your item arrives faulty, damaged, or is not as described, please contact us within 7 days of delivery with:

  • Your order number

  • A clear description of the issue

  • Photos of the item and packaging

We will assess each case and offer a repair, replacement, or refund in line with the Australian Consumer Law.

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Non-Returnable Items

  • Customised or made-to-order pieces (except where required by the Australian Consumer Law)

  • Items damaged due to misuse or normal wear and tear
     

Contact

For any shipping, cancellation, or return enquiries, please reach out via our contact page.

This policy does not exclude or limit your rights under the Australian Consumer Law.

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